When will I be charged?
Subscribers will be charged on the day of purchase, then automatically on the 1st of each month until subscription is cancelled, paused or skipped.
If you have purchased a pre-paid subscription you will be charged 1 time at checkout and then again 3 or 6 months later depending on which plan you have chosen.
Can I cancel any time?
Yes! You can cancel any time you like, you can also skip or pause your subscription by creating an account!
How do I cancel, skip or pause my subscription?
Please create an account using the email address you made the purchase with.
You will then be able to manage your subscription by logging in.
When is the customization deadline?
All Subscribers will be billed on 1st of each month and will have until 6th of each month to customize their box. If we do not receive your customization form by then we will ship your box with a randomized selection from the current month's theme to avoid delays.
How do I choose my items?
After checkout you will receive an email with a password to be able to submit this month's customization form
Can I choose character variations?
Yes, when available we will provide you with the option to choose your favorite character items on the customization form.
The item I want is out of stock
The customization form will indicate if a particular item variation is ‘out of stock’.
Items are reserved on a first come first served basis and sometimes sell out.
However, items may come back in stock on the customization form as we regularly adjust the inventory levels to check for inaccuracies in stock levels.
Is the Pokémon box customizable
No, unfortunately the Pokémon box is currently not customizable! We are looking to see whether this will be possible in the future.
Where do you ship from?
We ship from our Hong Kong warehouse with tracked shipping worldwide!
What is the estimated delivery date?
After we dispatch your box you should receive it around 7 to 14 working days. We do offer a UPS express service which normally takes around 2-4 days. Please select your preferred shipping method at checkout!
Will I get charged duty fees?
No, you will not be charged any additional fees on arrival!
Still cant find the answer?
Visit the "Contact Us" page or email firstname.lastname@example.org and we will get back to you within 24 hours.